Frequently asked questions

No. SeniorNavigator is strictly non-medical. We provide companionship, transport, appointment navigation and errands. We do not provide nursing, personal care, medication administration or medical advice.

We are based in Mississauga and serve Peel Region and the western GTA, including Brampton, Etobicoke, Oakville and west Toronto. Call us to confirm availability in your area.

Hourly companion care is typically $35–$55/hour and appointment-companionship visits $45–$70/visit, with custom rates for ongoing plans. Your first consultation is always free. See our pricing page.

We provide care in English, Urdu and Pashto, which is especially valued by immigrant senior communities.

Yes. We carry non-medical liability insurance and our companions complete background checks and safety training, including CPR/First Aid.

Always. After every visit we send a clear summary of what happened and what’s next — our signature Family Update & Care Coordination.

Absolutely. Many families start with a single appointment or a one-time errand. There’s no requirement to commit to ongoing service.

We accept e-transfer, credit card and invoicing. Errand purchases like groceries or prescriptions are billed at cost.

Often within the same week. Call us and we’ll do our best to accommodate urgent needs.

Simply give us 24 hours’ notice and there’s no cancellation fee.