SeniorNavigator Services Limited (“we”, “us”) respects your privacy and is committed to protecting the personal information of our clients, their families and website visitors, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect only the information needed to provide and coordinate our services — such as your name, contact details, the senior’s needs and preferences, appointment information, and language preferences. Website enquiries collect the details you choose to submit.

How we use it

To respond to enquiries and schedule consultations and visits.
To coordinate appointments, errands and family updates with your consent.
To improve our services and communicate important information.

Consent

We collect, use and disclose personal information with your knowledge and consent, except where required or permitted by law. You may withdraw consent at any time, subject to legal and contractual limits.

Disclosure

We do not sell your information. We share information only as needed to deliver our services (for example, coordinating with a family member you have authorized) or where required by law.

Safeguards

We protect personal information with appropriate physical, organizational and technological safeguards, and limit access to those who need it to do their work.

Retention

We keep personal information only as long as necessary to fulfil the purposes described here or as required by law, after which it is securely destroyed.

Your rights

You may request access to, or correction of, your personal information. Contact us and we will respond within a reasonable time.

Contact us

Questions about this policy or your information? Email info@seniornavigator.ca or call +1 (437) 559-2990.

This policy is provided for general information and may be updated. It is not legal advice; please consult a professional for advice specific to your situation.

Privacy Policy